Privacy Policy

Your privacy and data security are our top priorities at Riftflux Valthar Hotel

Last updated: December 2023

Our Commitment

Riftflux Valthar Hotel is committed to protecting your privacy and ensuring the security of your personal information. This privacy policy explains how we collect, use, and safeguard your data.

1. Information We Collect

Personal Information
  • Name and contact details
  • Reservation and booking information
  • Payment and billing information
  • Identification documents
  • Special requests and preferences
Usage Information
  • Website browsing patterns
  • Device and browser information
  • IP address and location data
  • Cookies and tracking technologies
  • Communication preferences

2. How We Use Your Information

Service Delivery

To provide hotel services, process reservations, and manage your stay experience.

Communication

To send booking confirmations, updates, promotional offers, and respond to inquiries.

Improvement

To analyze usage patterns, improve our services, and enhance user experience.

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Partners

With trusted third-party service providers who assist in hotel operations, such as payment processors, booking platforms, and maintenance services.

Legal Requirements

When required by law, court order, or government regulations, or to protect the rights, property, or safety of our hotel and guests.

4. Data Security

Security Measures

We implement industry-standard security measures including:

  • SSL encryption for data transmission
  • Secure servers and databases
  • Regular security audits and updates
  • Limited access to personal information
  • Staff training on data protection

5. Your Rights and Choices

Access and Control
  • View and update your personal information
  • Request deletion of your data
  • Opt-out of marketing communications
  • Request data portability
Cookie Preferences
  • Manage cookie settings in your browser
  • Control tracking preferences
  • Opt-out of analytics tracking
  • Disable non-essential cookies

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specific retention periods include:

7 Years

Booking and payment records

3 Years

Marketing communications data

1 Year

Website analytics data

7. International Transfers

As a Canadian hotel, we primarily process data within Canada. When data is transferred internationally, we ensure appropriate safeguards are in place in accordance with Canadian privacy laws and international data protection standards.

8. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under this age. If we become aware that we have collected such information, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes by posting the updated policy on our website and indicating the revision date.

Contact Us

If you have questions about this privacy policy or wish to exercise your privacy rights, please contact us:

Address:
1250 Whistler Village Boulevard
Whistler, BC V8E 0M5, Canada

Phone: (604) 555-0187
Email: reservations@riftfluxvalthar.info